Find out about your tickets, age restrictions, returns and more below.
Our address is: KOKO, 1a Camden High Street, London, NW1 7RE.
Tube: Mornington Crescent, Northern Line (directly opposite) is the closest station. Camden Town is a ten-minute walk away. Euston and King’s Cross are around 15 minutes walk.
Bus: Several buses stop right outside KOKO, including the 24, 27, 29, 88, 134, 168, 214, 253, 274 and N5, N20, N28, N29, N253 (night routes).
Please go to your point of purchase for any queries or refunds, or contact the venue on ticketing@koko.co.uk.
Our primary ticketing partners are SEE TICKETS, Dice and Resident Advisor. Please always use a primary ticket seller when purchasing tickets.
Member Admission tickets are strictly reserved for personal use by The House of KOKO Members only. All Member Admission tickets must be obtained through KOKO’s official ticketing partners SEE Tickets. Any tickets purchased through unofficial sellers shall be deemed invalid, and entry will be denied to any individual presenting such tickets. KOKO shall not be liable to process any refunds for tickets purchased through unofficial channels.
If a show is cancelled, refunds are handled by the promoter and/or your ticket agent, in line with their terms and conditions. Please contact them or your point of purchase / ticket agent directly for assistance.
Annoying, we know, but it means that all tickets are gone. We’d recommend keeping an eye on the event, as occasionally a few become available nearer the time and there may also be a waitlist that you can sign up to. To make sure you’re the first to hear about upcoming events, sign up to our newsletter and follow KOKO on Instagram.
For our KOKO Electronic events, even if sold out, we always have a limited amount of tickets available on the door – these are sold on a first come first served basis so we recommend coming as early as doors open to ensure you can purchase a ticket.
Once a show is sold out at KOKO, the official resale systems on SEE Tickets, DICE, and Resident Advisor are automatically activated.
We strongly advise against buying or selling tickets anywhere else. These are the only authorised resale platforms.
Resale tickets will appear on SEE tickets, DICE & Resident Advisor’s ticket pages whenever existing ticket holders choose to list them. If you don’t see any available initially, check back regularly.
If you purchased your ticket via the KOKO website, your ticket provider is SEE tickets.
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For support, please visit their Customer Service Centre: https://www.seetickets.com/content/support-centre
All tickets will be checked and scanned on entry.
Tickets can either be printed or, in the case of e-tickets, displayed on your mobile.
If you have purchased a ticket for entry before a certain time and arrive after the time specified, the venue reserves the right to deem the ticket invalid or you may be subject to a late entry fee. We may allow a window for ticket holders to enter regardless of what time the queue was entered at our sole disrection.
Please bring a valid form of photographic ID with you to the event (please note, we only accept valid passports, foreign national ID cards, driving licences or Home Office approved PASS cards as identification and/or proof of age).
If there is a name on your ticket, you must provide valid photographic ID to verify this name.
Any fake, invalid or duplicate tickets will be rejected.
Please ensure that you purchase your ticket(s) from an authorised ticket agent. Authorised ticket agents vary from show to show – please check with the promoter of the show you’re interested in to see if a particular agent is authorised.
Where available, tickets will be available to purchase online right up until the main act takes to the stage for live events. KOKO Electronic events tickets are available online until 3am (subject to availability). We always have a limited amount of tickets available on the door – these are sold on a first come first served basis so we recommend coming as early as doors open to ensure you can purchase a ticket.
KOKO events tend to sell out before the advertised event day. We recommend visiting our What’s On page to purchase tickets in advance. KOKO operates a paperless ticketing function so will not retain tickets for sale on the door.
Please contact lostproperty@koko.co.uk. We aim to respond within 48 hours (Mon-Fri), but please bear with us at busier times. If you have not received a response within five working days please reach out again.
There are two cloakrooms at KOKO, on either side of the foyer. Prices range from £3-£4 per item, but please note, only small bags and backpacks, laptop cases and coats are permitted. Large bags or suitcases cannot be stored with us, or taken into The Theatre. Please note we are not responsible for any items in the cloakroom.
We do not allow bags or rucksacks at the venue that are bigger than an A4 piece of paper. If you bring a bag or rucksack larger than these dimensions, entry may not be permitted. This remains at the discretion of our staff.
Please only bring essential items with you to the venue.
The following items are not permitted inside the venue:
Light-up devices (including but not limited to: fairy lights, light-up headwear, glowsticks, torches), inflatables of any size, costume masks, flags, banners, signs, inappropriate branded items and any other items which we consider to be offensive, unsafe or pose a risk to public safety and/or security, professional cameras and recording equipment, illegal substances; legal highs or any other psychoactive substances; food; any form of liquid (including drinks and perfume); chewing gum; bottles; weapons; ammunition; explosives; horns; whistles; drums; fireworks; or any other article which may be used as a weapon or missile, or which may, in our reasonable opinion, cause danger or disruption to visitors at the venue (regardless of whether or not such item is illegal or is carried for specific purposes).
We reserve the right to confiscate any prohibited items. Anyone found in possession of such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of prohibited items.
Animals, with the exception of guide dogs, are not permitted in the venue.
We recommend you take a picture of your ticket as soon as we give it to you, which we can accept at the end of the night. If not, you will have to wait until the end of the even to identify your things or contact us at lostproperty@koko.co.uk.
Yes. Please check in advance as it can range from ‘14s and over’ where 14 and 15-years-old must be accompanied by an adult, to ‘strictly over 19s only’. These measures are in place for the safety and comfort of all attendees and must be adhered to. If you are not the required age to attend an event you will be turned away and no refund will be issued, so please check before purchasing your ticket. Proof of age is required at entry, and it must be a valid physical (not photo) form of ID with a pass hologram.
For live concerts, as long as the show is still running, there is no last entry time. For KOKO Electronic events, last entry is 3am.
KOKO does not announce specific ‘on stage’ times in advance, but as a guide most shows run to these approximate timings:
Sunday – Thursday: Doors 7pm | Support 8pm | Main act 8.45pm | Curfew 11pm
Friday: Doors 6pm | Support 7pm | Main act 8 pm, | Curfew 10pm
Friday – Saturday club nights: Doors 10pm| DJs throughout | Last Entry 3am
These timings are not guaranteed and we recommend you follow the guidance detailed on your ticket. Please arrive early to avoid disappointment.
We are often filming and taking photos in the venue. We use this for archival and promotional purposes and the footage and images may be used on social media, website and other print and digital marketing communications., If you do not give consent, please let a member of our management team know or send us an email at marketing@koko.co.uk
For all KOKO theatre table/area bookings please contact bookings@koko.co.uk
We always encourage dressing up, but our dress code is relatively relaxed, we only ask that you do not wear gymwear, shorts (except in summer) and any trainers are clean and smart.
Management reserves the right of entry in all situations. In the event that you are refused entry, please request a refund through the ticketing provider you have purchased your tickets from.
Please keep your belongings safe and be vigilant. We recommend booking taxis before leaving the venue.
Management reserves the right to refuse entry.
All tickets will be checked and scanned on entry.
If there is a name on your ticket, you must provide one of the following forms of ID to verify this name.
Customers will require either a valid passport, a photocard driving license, foreign National ID card or Home Office-approved PASS hologram card as proof of identification. – We can only accept the physical originals and cannot accept photocopies or digital copies.
For Electronic events on Fridays and Saturdays, we operate no ID no entry.
Expired or out-of-date forms of ID cannot be accepted. If you are unable to provide valid and in-date ID, you may be refused entry to the premises.
Pre-entry body and bag searches shall be conducted as a condition of entry and to protect your safety and that of other visitors.
Any refusal by the ticket holder to comply with such searches may result in refusal of admission and eviction from the venue without refund or compensation. You are entitled to refuse the search and leave the venue at any point.
Once you have left the venue, re-admittance will not be permitted.
If you arrive past your allocated ticket time you may be subject to a late fee. Please note late fees only apply to KOKO Electronic events.
No. Food, drink or chewing gum cannot be brought into the venue.
Just 100 m behind the theatre, Cafe KOKO is KOKO’s sister restaurant, serving Italian small plates, New York–style pizzas and cocktails, perfect before or after the show.
Cafe KOKO
74 Crowndale Road, London NW1 1TP
Open Friday and Saturday, 5 pm – midnight
When Cafe KOKO is open, pizzas are also available at our counter on the dancefloor, so you can grab a slice during the night. Is it??
Free tap water is always available at the bars.
Transparent, empty bottles are permitted.
Opaque or metal bottles are not allowed inside the venue.
Free tap water is always available at the bars.
Yes these are available from every bar at the venue.
Most shows use strobe lighting and smoke effects. There is usually signage at the entrance to confirm this but if you have any concerns, please let a member of our staff know. You can also contact us ahead of the event at dutymanager@koko.co.uk.
KOKO, 1a Camden High Street, London, NW1 7RE.
Mornington Crescent tube station is directly opposite the venue, and Camden Town is a ten minute walk away. The larger stations of Euston and King’s Cross are approximately 15 minutes walk.
Some of the performances can be very loud and if you’re sensitive to sound, please be sure to bring earplugs with you. We can provide these free of charge at the show but there is a limited supply, distributed on a first-come-first-serve basis.
Often artists and performers will be selling merchandise before and after the show, in the foyer area. This is operated separately from KOKO.
The Welfare and Medical room is located in the foyer.
Yes. If you need to bring items that are normally projibited (for example, due to a medical or dietary condition), please contact us prior to the event at access@koko.co.uk so we can verify them ahead of time.
When you arrive onsite, please make security staff aware that you are bringing medical items in with you.
If you start to feel unwell during your visit, please speak to a member of staff straight away. They will direct you to our dedicated Welfare and Medical area on site, where support is available.
Our staff are trained to be non-judgemental regardless of the cause of your ill-health, and your wellbeing will always be treated as the highest priority.
We have a zero tolerance policy for harrasement of any kind. If you experience unwanted behaviour, please speak to any member of staff. They are trained to assist you and ensure you feel safe. You can also approach any member of staff and ‘Ask for Angela’. Asking for Angela is a discreet code phrase that allows people feeling unsafe or vulnerable to ask for help. It signals that you need discreet assistance. Our trained staff will help by reuniting you with friends, arranging a taxi, or contacting security or the police to ensure your safety.
KOKO is not a seated venue and we cannot reserve seating throughout. The only reserved seating is in our designated Access area, which is solely for accessibility ticket holders (for guests with disabilities, wheelchair users, or those less able to stand). For more information or to book accessibility tickets, please contact access@koko.co.uk.
There are a small number of benches around the venue, but these are limited and available on a first-come, first-served basis.
KOKO is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements. If you have accessibility requirements and wish to attend a KOKO show, first buy an accessible ticket through our ticketing channel (linked on the individual event), then contact us prior to the show so that we can ensure we can provide you with all necessary requirements. Sadly, if this option is not available on the event page, we have filled our allocation of this area.
Accessibility tickets are only purchasable through the KOKO website and once these tickets have been sold, we cannot accept any further accessibility requests.
If you require Accessibility tickets and these are no longer available, please do not purchase a GA ticket and expect to be accommodated as these will be refused. This is a strict policy to make sure the venue is safe for all customers.
Once you have bought your ticket please email the following address access@koko.co.uk with a list of all your requirements for the show. (ie. Wheelchair space, wheelchair storage, seating, queue jump etc). Please note, we aim to respond to all emails within 7 working days.
If you are coming with a Carer/Personal Assistant, do not buy an extra ticket. The Accessibility ticket comes with a free Carer/PA pass.
If you are coming without a Carer / Personal Assistant but still require support, we have a medical team available on site, and our venue management team are here to help.
We have ramps on entry to the venue and one step-free DDA bathroom on the ground floor.
If you would like us to contact you via phone call please state in and email along with a contact number.
We strive to make all our shows at KOKO accessible to everyone and we work with Attitude Is Everything to make sure things keep improving. Our venue was built in the early 1900s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
For any other questions, please get in touch on access@koko.co.uk.
Please see our facilities page for more information
https://www.koko.co.uk/access-and-facilities
The levy charge (£1.75) goes towards the maintenance, refurbishment and upkeep of our venue.
As a Grade II listed venue and an iconic part of London’s cultural heritage, the running of KOKO comes with a huge amount of responsibility, which we don’t take lightly. Everything we do has to be considered, investigated and approved by third parties, and often planning permission is required – which can be expensive. We’re determined to maintain what’s become a very special venue within the community, and protect the legacy for future generations to enjoy. To do so, we depend in a large part on gig-goers’ contributions and support through the levy charge, and so we’d also like to say a huge thank you. We know tickets can be expensive and additional charges are frustrating, but this one really makes a huge difference, and plays a vital role in securing KOKO’s future.
On Pratt street you will find a Lomax car park for paid parking. There are single yellow lines located around KOKO on Crowndale Road and Bayham Street, some of which allow free parking after 6.30pm but please check signage for hours of control before leaving your vehicle.
There are two Blue Badge parking spaces on Pratt Street, NW1 0BG. Control parking zone CA-F. They operate at any time with no maximum stay.*
*The information provider and/ or licensor are not liable for any errors or omissions contained within this dataset and shall not be liable for any loss, injury or damage caused by its use.
KOKO is a hybrid, flexible space that is suitable for almost any hire and event type, including conferences, exhibitions, brand and product launches, receptions, corporate parties, culture and ticketed events, fashion, awards and dinners, filming, photography and set builds. We have a dedicated inhouse team who can support you in realising your event – however ambitious. For more information visit: www.hire.koko.co.uk
For all private hire or private viewing enquiries, please email: events@koko.co.uk
KOKO has a variety of large down-to-intimate spaces which can host a broad range of events for up to 1600 people.
Once you are in, you are in! There is no readmission to the venue.
Smoking and vaping are strictly forbidden within the venue.
- KOKO operates a strict zero tolerance policy on drugs. Searches will be in operation and are a condition of entry to the venue.
- Anyone found in possession of illegal substances will be refused entry or removed from the venue and may be subject to prosecution.
- We reserve the right to pass your details to the relevant authorities should we have reasonable grounds to suspect an offence or criminal act has taken place.
When leaving the venue, please be considerate of our neighbours and leave quietly. If you are taking a taxi, we recommend remaining inside the venue until it arrives.
No. KOKO is a fully cashless venue and we only accept cards or contactless payments.
When new jobs become available at KOKO, we’ll provide full details of the job description and how to apply on our careers page.
Please note that we cannot accept speculative applications or CVs.
Your feedback matters to us, so if you have a comment, suggestion or any kind of issue, we want to hear from you. We will always read and if appropriate respond to your feedback. Please contact us at dutymanager@koko.co.uk.
For all urgent noise complaints, please phone our local residents’ noise complaint hotline at 07361538073 through which measurements will be taken in response to any complaints received.
