Senior Receptionist - The House of KOKO

Full time

Please note we operate a late licence up to 5:00am, the role will include late nights and weekends

Job summary:

As the first point of contact with members and guests, the reception is essential in delivering the experience of The House of KOKO and enhancing the Member & Guest journey.

As a Senior Receptionist you will support the team and management in delivering a high-level service standards, warmth, and panache to the experience of KOKO, by providing knowledgeable service with a tailored approach.

You will be able to multitask and lead by example with exemplary standards – It is a role with focus on guest interaction and service, but you will be expected to undertake some administrative task and well as supporting team development.

With a talent for creating relationships and connecting people with keen interest in music, culture, art and hospitality, the ideal candidate is a confident and charismatic, with industry experience and proven success in championing efficient and effective service flows and make commercially sensible decisions balanced with ensuring excellent guest experience.

KOKO – The story so far….

London’s iconic KOKO reopened in Spring 2022 after a three-year restoration and redevelopment – The new KOKO includes onsite broadcast facilities, recording studio, 12 performance venues including the fully restored 1,600 capacity theatre, first opened in 1900, now updated with an NFT art gallery and cabled up with streaming and fixed 4k cameras for content capture and live stream. Curated artist content will be broadcast and hosted across the KOKO app and platform.

The House of KOKO is London’s new and dynamic members’ club connected throughout to the main theatre, and redefining entertainment experience in this space, with music, cultural and tech programmes. The House of KOKO features a cocktail bar in the famous copper Dome, a roof garden and terrace, penthouse studio, jazz bar, piano room, stage kitchen, vinyl listening rooms, multiple stages, bars and restaurants.

Described by Vogue as ‘A totally unique experience’, The BBC as ‘Changing the face of music’’ and The FT as ‘ The arts space for the future’, this is a brilliant opportunity to join one of the most exciting companies on the globe.

Role & Responsibilities:

• As part of reception, being the first point of contact to guests and member as entering the House, but also through the phone and the process of reservations
• Have a strong, positive impact on the members journey already from their arrival, acting as a liaison in the experience of the House
• Having full understanding of the offering, and able to guide members and answer questions with confidence in every aspect of the business including the THOK, Café KOKO and the Theatre
• Being an ambassador for the KOKO brand values, promote best practice and conduct leading by example
• Collaborating closely with Hosts, Reservations, Events and membership departments delivering seamless services
• Working alongside the food and beverage team to provide guests and members with the full experience
• Support the management team with ongoing training and development of junior team members and on boarding
• Planning out the upcoming services and looking at the week ahead, communicating clearly to encourage information being shared fluently, as appropriate
• Utilising, updating and optimising reservations and CRM software to help achieve commercial results.
• Supporting our Maitre’d’s in allocating seating to maximise covers whilst ensuring efficient service
• Building relationships with existing members as well as new members and guests
• Assist the management team with ordering business collateral and keeping the reception desks well stocked
• Adhering to health & safety regulations at all time
• Reasonable request may be asked outside of your department for the needs of the business

About you:

We’re seeking an individual with a passion for curating members experiences beyond the expected – You would have a natural talent for creating relationships and connecting people with keen interest in music, culture, art and hospitality, with previous experience of managing a team focussed on reception and guest relations.

• Have industry relevant experience in a similar capacity, working towards both internal and external stake holders
• A keen interest in creating an entertaining environment, with integrity.
• An organised and reliable persona, with fluency in reporting and a balanced approach
• Immaculate personal presentation with excellent communication skills, verbally and in writing
• Natural ability to seek opportunity and solution, engaging team members and guests alike
• Actively seeking to establish trust and credibility, by ensuring excellent service

Please note we can only consider applicants with the right to work in the UK