Head Waiter/ess - The House of KOKO

Title: Head Waiter, The House of KOKO

Division: THOK

Reports to:  Assistant Manager / Manager, The House of KOKO

We are offering both full & part-time contracts and flexibility, but the role does entail late nights and weekends, in line with the operational timings

Job summary:

The House of KOKO, a luxury members’ club spanning four floors, including a rooftop dining space, cocktail bars, a piano lounge, and a hidden speakeasy, is seeking an engaging and service-driven Head Waiter to lead by example, uphold service excellence, and create truly memorable guest experiences.

As a Head Waiter, you will be at the forefront of guest interactions, ensuring seamless service, a warm and welcoming atmosphere, and an intuitive approach to hospitality. You will play a key role in mentoring and guiding the front-of-house team, ensuring service consistency, and fostering a culture of engagement, accountability, and high-performance.

With a genuine passion for hospitality, a proactive mindset, and an unwavering focus on detail, you will help shape the energy and rhythm of the club, making every visit to The House of KOKO a dynamic and unforgettable experience.

Role & Responsibilities:

• Lead by example, ensuring seamless, engaging, and high-energy service execution across dining, bars, and events.
• Create a welcoming, vibrant, and personalised experience, fostering genuine connections with members and guests.
• Deliver intuitive service, anticipating guest needs and going above and beyond to exceed expectations.
• Maintain the atmosphere and energy on the floor, ensuring every service moment is immersive, polished, and on-brand.
• Work closely with the floor team, bar staff, and kitchen, fostering a collaborative and solutions-driven approach to service.
• Identify opportunities to enhance guest experience and drive revenue through upselling premium offerings and personal recommendations.
• Mentor, support, and develop junior waitstaff, instilling a strong service ethos and culture of accountability.
• Implement and uphold clear service standards, encouraging a mindset of excellence, engagement, and adaptability.
• Inspire the team by leading from the front, remaining calm under pressure, and fostering a positive and motivating work environment.
• Ensure all areas are set and ready for service and/or event execution, meeting brand standards and operational expectations.
• Support in coordinating reservations and table management, ensuring smooth guest flow and optimised service delivery.
• Monitor floor activity, guest interactions, and team performance, stepping in proactively to resolve challenges and maintain high energy.
• Work closely with management to implement process improvements, optimising service flow, efficiency, and guest satisfaction.
• Identify and act on commercial opportunities, such as enhancing service experiences, recommending special pairings, and ensuring guests explore the venue’s full offerings.
• Uphold health, safety, and licensing compliance in all areas of service, ensuring a safe and seamless environment.
• Maintain venue policies, member protocols, and service standards, championing consistency and attention to detail.
• Work alongside management to ensure quality control across all service touchpoints, from presentation to guest interaction.

About you

• Minimum 2+ years’ experience as a Head Waiter or Senior Waiter in a luxury hospitality, members’ club, or high-end dining environment.
• Dynamic and personable, with a warm and approachable demeanour that naturally connects with guests and colleagues.
• Ability to multi-task, remain calm under pressure, and maintain an impeccable level of professionalism.
• Strong product knowledge across food, wine, and cocktails, with a willingness to continuously learn and develop.
• Excellent communication and interpersonal skills, able to engage effortlessly with guests, members, and the team.
• A team player, able to work collaboratively with colleagues across front of house, bar, and kitchen teams.
• Passionate about hospitality, eager to bring energy, warmth, and professionalism to every interaction.
• Availability to work flexible hours, including evenings, weekends, and high-profile events.

Please note we are only able to consider applicants with the right to work in the UK